Communication is very important in our industry, and as technology changes, it’s important that we’re on top of all of the developments and we’d like you to be too.
While the laws are always changing, we believe that the way your information is handled should be done in a transparent and ethical way and which is not intrusive or against your wishes.
The following notes will help to explain how we handle information and how we keep in touch with you. If you have any questions, or would like a chat, feel free to drop us a line at [email protected] or on 01527313040
We don’t share information with others and will only hold information that you have shared with us and which you have expressly agreed to our using. If you’d like to be removed from our mailing list at any time, please contact us at [email protected] or by clicking on the unsubscribe link at the bottom of one of our newsletters.
The technical details:
We use session cookies to ensure your shopping cart is not lost whilst placing an order
Session cookies are stored only in your browser’s temporary memory (cache) and are deleted when you clear your cache. Our session cookies cannot be “read” by any other Web servers meaning that you can’t be tracked or profiled using our cookie when you visit multiple sites online.
We use analytical information to improve our website
Our analytical data is provided by a third-party service called Google Analytics.
Visiting our website www.pactivate.com will create cookies on your device from Google Analytics. These cookies don’t contain or carry personal data and will last for up to 26 months.
If you choose to clear cache and cookies on your browser, they will be deleted.
Making an Enquiry
If you make an enquiry through our website, contact us directly, or complete our survey you are giving us consent to process your personal data for this purpose. After receiving your enquiry, we (Pactivate Ltd) may follow up with you about it.
We don’t believe in pushy sales tactics, we just want to provide a good service. You may receive a few emails from us as follows:
- Shortly after your initial enquiry.
- After about a week to see whether our services are suitable for your project.
- A courtesy follow-up email to check you’ve received what we agreed to deliver to you.
We use our own CRM (Customer Relationship Management) system to process and track requests and pricing information.
We make annual reviews of the enquiry data we receive from our website and enquiries delivered to [email protected], and your personal data may be held for up to 2 years.
You can request that we delete your data from these records by contacting us at [email protected]
‘Opting-in’ to Newsletters and Marketing emails
If you have filled in our contact form, or agreed to be added to our mailing list via our enquiry form, you will have the option to ‘opt-in’ to receive marketing emails.
If you ‘opt-in’ to receive updates about our services, we’ll send you a regular newsletter via email about packaging industry trends and news, updates from our company, and more about our services.
By ‘opting-in’ you are giving us consent to process your personal data for this purpose.
You do this by signing up to our newsletter or when you complete an enquiry form on our website or via email.
Our marketing emails are delivered by third-party services provided by Mailchimp and Hubspot.
The data will be in the list for as long as you remain ‘opted-in’.
You can unsubscribe from these mailings at any time by clicking the unsubscribe link in our emails, or by emailing us at [email protected]
Please allow up to 30 days for emails to stop. If you decide to opt out, we will also remove your data from our list within 30 days of the date of which you unsubscribed.
Access to and accuracy of your personal information
If you would like to update the information we hold for you, change the methods by which you would like us to contact you or if you would like to have your information removed from our records please contact us at [email protected]
Personal Information gathered by www.pactivate.com is controlled by Pactivate Ltd.
We are located at: Unit 3, Riverside Industrial Estate, Meir Road, Redditch, B98 7SY which is also our registered office.